Refund policy

Kwabey makes returns stress-free with Instant refunds!

Changed your mind? Book your return within 15 days from delivery.

How to Book a Return:

Find your order under accounts section
Click on the “Return” button

R eturn here and follow our easy steps.

Self-Shipping (if pickup isn’t available): Please ship your return to:

M/s Ciarr Industries Private Limited, 11/14 Deshmesh Colony, Main Rd Noorwala, Kakowal, Basti Jodhewal, Ludhiana, Punjab - 141007

We'll reimburse shipping costs up to Rs. 100. Just email your shipping receipt to care@kwabey.com.

Refund Options:

For prepaid orders:

Your refund will be issued back as Kwabey Gift Cards with no expiry date, valid on any purchase on Kwabey's website

For COD orders:
Refunds for COD returns will be issued as Kwabey Gift Cards with no expiry date, valid on any purchase on Kwabey's website

How it works

Gift-card credit
- Within 1-2 days of approving your return, we’ll email you a unique Kwabey Gift Card code equal to your refund amount.
Easy checkout
- Enter the code in the “Have a Gift Card” at checkout to apply the balance.
Kwabey-only, non-transferable
- Gift-card credit can be spent exclusively on kwabey.com and is linked to the email address that placed the original order. It can’t be transferred, withdrawn as cash, or moved to another platform.

Note: Kwabey Wallet has been discontinued. If you had balance in your wallet, please connect with our customer support team and they will help you out. Don't worry, your money is safe! Keep shopping with Kwabey

Forward shipping charges (if applicable) won't be refunded back in case of a returns.

Refund Timeline: We provide instant refunds, your refund will be processed in 24-48 hours after your return order is picked up by our logistic partner.

Need more help? Our friendly team is here for you.

The best way to reach us is by Whatsapp - Click here to chat

Email: care@kwabey.com