Return's Refund

Return's Refund - Refund amount can be transferred to customer's Wallet/Coupons/Direct Bank Account/Google Pay/PhonePay/PayTM.

Refund Timings - Refunds will be transferred within 3-4 working days once we receive the shipment at Kwabey warehouse.

Note 1 - For COD orders, the mode available for refund is only Kwabey Wallet. Monetary refunds are not possible in case of COD orders.

Note 2 - Please note that we are not liable to entertain any refund/issue raised after 30 days from the date of order placement.


Cancellation Refund

Refunds On Cancellation - If cancelled order requires any refund to be given back to the customer, then the refund will be credited within 1 working day in Kwabey Wallet whereas it will take anywhere between 7-15 working days for Original Source depending upon the payment method.

Note 1 - Company(We) can cancel any order if found faulty, payment issues etc from our end without any prior notice to the concerned customer and customer cannot sue us for that.

Note 2 - Company have all the rights to cancel the order without any notice to the customer.

Note 3 - Transaction charges of 7% + GST will be deducted wherein customer demands a monetary refund of their prepaid cancelled orders.

Note 4 - There will be no deduction of transaction charges in case of wallet refund.

Note 5 - Also , there will be no deduction in cases wherein the customer makes a double payment against a single order by mistake.

Note 6 - Please note that we are not liable to entertain any refund/issue raised after 30 days from the date of order placement.


Prepaid RTO

In case of Prepaid RTO, customer will get the refund in kwabey wallet only. In cases wherein a pincode is no longer serviceable and further we are not able to deliver the shipment via any other means,the customer can request for a monetary refund.